Frequently asked questions

PLEASE EXPECT DELAYS IN CUSTOMER SERVICE RESPONSE AS WE TRANSITION OUR TEAM TO WORKING REMOTELY.

Contact us

  • When and how can I contact the Customer Service Department for assistance?

    The Customer Service Department is available Monday through Friday, 8:00am to 5:00pm PST. For immediate concerns or assistance please call the Customer Service Department to speak with a representative directly. We are here to help and can be reached by phone, email or through Live Chat. 

    ​Live Chat is a helpful tool for discussing the product and asking general questions, but remember, a Customer Service Representative is only available to chat Monday through Friday, 8:00am to 5:00pm PST. 

    Emailing help@grencoscience.com is a great way to seek out assistance. You will receive a timely response from a representative ready to help! 

    Note: The Customer Service Department is closed during weekends, and most national holidays. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

Counterfeit

  • How can I tell if my product is inauthentic / counterfeit?
    Grenco Science prides itself on offering the highest quality products and customer service available. As much as the company would like to help the victims of counterfeiting, we're not able to provide assistance for those who have purchased one of these inauthentic items. 

    What to look for:
    1. Pricing: Grenco Science and its wide list of authorized retailers offer our products for the sale value listed on our website (www.grencoscience.com). If the product you're looking to purchase is normally $99.95 and you've found this item for $49.95, that is a red flag. All authorized retailers will sell our products for no less than the price listed on our website.
    2. UPC Code: The majority of Grenco Science products will have a bar code with a UPC Code on the back. If the box in which your product came in doesn't have this, please call the Customer Service line to discuss the authenticity of the purchase.
    3. Pen(s) wrapped inside of the box: If you notice that the pen(s) are wrapped individually in cellophane INSIDE of the box, then the product is probably inauthentic.
    4. LED light: Unless you have an Artist or Charity Series product that displays a different LED light than the standard blue (for example: the Huf Original microG has a green LED light and the Claw Money Original microG has a pink LED light) the product is counterfeit. 

    These are the main points to look for, but if you'd like to discuss the matter in further detail, please contact the Customer Service Department directly.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email:     help@grencoscience.com
    Phone: (800) 948-7480
  • Counterfeit Disclaimer

    Counterfeits

    Grenco Science is victim to product counterfeits available for purchase across the Web and in stores. These unauthorized replicas are not engineered to the quality standards upheld by Grenco Science and any purchase thereof will not be covered under Grenco Science’s one-year warranty (electrical components), under any circumstance. Do not purchase from eBay, Rakuten, Amazon or any other third-party website. To ensure optimum product quality, safety, and service, always purchase from www.gpen.com or contact the Customer Service Department, Monday through Friday 8:00am to 5:00pm PST, to find an authorized retailer near you. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
     

SHIPPING

  • How long will it take for my order to ship?

    Same-day shipping, on orders submitted before 12pm Central Time Mon-Fri. The customer may choose between different shipping methods based on how quickly they prefer the package be delivered. We feature UPS and USPS as our primary courier services. All delivery times presented at checkout are estimates provided by the couriers and are not guaranteed.  

    Keep in mind that all orders placed during non-business hours, including weekends, evenings and holidays, will not be processed until regular business hours have resumed. Our shipping cut-off time is 2:30 PM EST. 

    If a customer selects an expedited method of shipping, such as UPS Next Day Air, remember same-day shipping, on orders submitted before 12pm Central Time Mon-Fri     is the standard. One may call the Customer Service Department to ensure that an order placed on a regular business day, goes out that same day, otherwise there is no guarantee. 

    If selecting USPS for shipping, keep in mind that their transit times are not guaranteed, meaning Priority 2 Day may take as much as 4 business days for delivery with no recourse from USPS. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • Backordered Items

    Back ordered items are usually replenished in 2-3 weeks.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email:     help@grencoscience.com

    Phone: (800) 948-7480

  • Is there anything I need to know when shipping internationally?
    YES.

    All international shipments are subject to fees when crossing borders. Generally, Customs will implement taxation and brokerage fees that vary based on where the package is being shipped to, how far it has to travel outside US territory, along with the value and weight of the package. It is common for these fees to be applied for any international shipments. We are doing our best to try and establish a uniform brokerage fee for all international packages. The taxation is determined by Customs and cannot be tampered with. Any taxes or fees applied to the shipment are the responsibility of the buyer.

    Please be advised that these fees are normal and are often times applied to international shipments. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

WARRANTY

  • Is my Tank / Coil under warranty?
    Our warranty only applies to electronic parts (batteries & chargers). All of our tanks and coils are consumable, meaning they will need to be replaced once in a while. Each tank/coil has a specific durability index. 

    If you have any problems with your tanks/coils within 7 days of the date you received them, please contact us immediately at help@grencoscience.com or (800) 948-7480 in order for us to assist you accordingly.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Is my Grenco Science product covered under warranty?

    All Grenco Science, electronics (battery + charger) are automatically covered under a one-year Warranty. This is a service that Grenco Science provides for all of its customers. One does not need to purchase anything in order to receive this feature. If you are having trouble with either your G Pen Battery or G Pen Charger, please contact the customer service department either by email or phone. The staff is available Monday through Friday from 9:00am to 5:00pm, Pacific Standard Time.  

    Please keep in mind, a warranty system is one that requires a copy of a receipt or proof of purchase. We are always happy to provide assistance, even to those without this documentation, but providing a receipt enables a Customer Service representative to help in a more efficient way.

    Without the receipt one will be subjected to a nominal fee in regard to warranty replacements.  

    Unused tanks can be returned for store credit within the 7-day period after ship date.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • G Pen Battery Warranty
    We offer a 1-year warranty on all electronic items (not including Tank / Coil systems). If you're experiencing an issue with the G Pen Battery, please contact Customer Service for information on how to get the item replaced. In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites as most of the counterfeit items are distributed through those channels.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email:     help@grencoscience.com
    Phone: (800) 948-7480

G Pen Hyer

Owners Guide

G Pen Elite II

Owners Guide
  • How do I power the Elite II on/off?
    The Elite II is powered on by pressing and holding the unit’s power button (marked with “o” on the device) for four seconds. The device can be powered off by holding that same button down for two seconds.
  • How do I change my G Pen Elite II Between Fahrenheit and Celsius?
    Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “*F / *C” and click the power button to enter, doing the same to select the type of temperature measurement desired.
  • I can turn the device/LED display on, but the temperature doesn’t seem to go up. How do I get the chamber to start heating?
    To activate heating on the Elite II, click the power button (o) twice in rapid succession. You will see the temperature gauge begin to grow as the temperature itself increases up to the desired setting. Once the unit has reached the desired temperature, it will vibrate twice to indicate it is ready to use.
  • What are the specs of the internal battery?
    The G Pen Elite II features a 2100mAh rechargeable lithium-ion battery with Type-C fast-charging.
  • How do I know when to charge the G Pen Elite II?
    When the Elite II is powered on, you will be able to see a battery icon in the top right corner of the screen. When that bar is depleted, the Elite II will not be able to begin heating, and instead will indicate on the screen that charging is needed.
  • How long can my G Pen Elite II perform on a full charge?
    When fully charged, the G Pen Elite II will offer approximately 60 minutes of heating time.
  • What is the best way to clean and maintain the G Pen Elite II Mouthpiece?
    First ensure that your device is powered off and cooled down. Then soak a cotton swab with ISO, making sure to squeeze out any excess before applying to your device. Swab all around the Silicone Insert and over the screen. Remove silicone insert and swab the interior walls and air flow hole of the mouthpiece. For an even deeper clean, remove the screen from the silicone insert and remove the spiral ceramic air path that sits above that. Soak all three components of the insert along with the outer zirconia mouthpiece in ISO. Remove from ISO, rinse thoroughly with water, and let air-dry. Assemble all components of the insert and mouthpiece and activate a session at maximum temp to burn off any residual ISO.
  • How much ground material can fit inside the heating chamber?
    The G Pen Elite II can hold approximately .5g of ground material, depending on the density and fineness of the grind.
  • Can concentrates be used in the G Pen Elite II?
    No, the G Pen Elite II is designed to only be used for ground dry materials.
  • What are the dimensions of the device?
    4.6 x 1.2 x 1.1”
  • Is my G Pen Elite II covered under warranty?
    Grenco Science warrants the G Pen Elite II against defects in materials and workmanship under normal use for a period of two (2) years from the date of retail purchase by the original end-user purchaser. The same warranty can be extended to three (3) years when the device is registered on GPen.com/Register. If a physical defect arises and a claim is received within the Warranty Period, Grenco Science will exchange the defective product with a new product. The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning/loading instructions.
  • Is it necessary to register my product? How do I do this?
    Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the Elite II they are unable to solve for you over the phone or via e-mail. Most importantly, you will be the first to hear of any important product updates related to your purchase of a G Pen Elite II for Ground Material. Go to GPen.com/Register, or scan the QR code on the bottom of the outer packaging to pull up the registration page, and enter your S/N, which can be found engraved into the bottom of the unit or under the “Firmware” option in the settings menu.
  • How do I access the settings menu on the Elite II?
    Once the Elite II is powered on, the settings menu can be accessed by clicking the power button five times in rapid succession. You can then use the + and - buttons to navigate the menu, and the power button (o) to select the various options. Exit the menu by selecting the “Exit” option and clicking the power button.
  • How do I activate or deactivate Convection Boost on the Elite II?
    Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Convection Boost” and click the power button to enter, doing the same to select “On” or “Off.”
  • How do I adjust the Session Timer on the Elite II?
    Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Session Timer” and click the power button to enter, doing the same to select the desired session length from the choices presented.
  • Am I able to disable the Elite II’s haptic feedback?
    Yes! Once the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Haptic Feedback” and click the power button to enter, doing the same to select “On” or “Off.”
  • How do I adjust the Brightness of the Elite II’s Screen?
    With the G Pen Elite II is powered on, access the settings menu by clicking the power button (o) five times in rapid succession. Use the + or - button to highlight “Brightness” and click the power button to enter, doing the same to select “Bright” or “Dim.”

G Pen Micro+

Owners Guide
  • How do I use the Micro+?

    Once the Micro+ is loaded and powered on, press the button to begin heating. The Micro+ Battery will vibrate once the tank has heated to the selected temperature, at which point the vapor can be drawn through the mouthpiece. The tank will continue heating as long as the button is pressed, but will automatically stop after 10 seconds. The button can then be pressed again to initiate another round of heating.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • How do I turn the Micro+ on/off?

    The Micro+ can be powered on and off by clicking the button five times in rapid succession.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • What does the vibration of the Micro+ indicate?

    The Micro+ Battery vibrates for a number of reasons. First, the unit will vibrate when turned on or off. When the Micro+ is being used, the battery will vibrate to indicate that the tank has reached the desired temperature and is ready to be drawn from.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • Can the Micro+ be used while charging?

    Yes! The Micro+ Battery features pass-through charging, allowing it to be used while plugged into the USB-C charging cable.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • Can the Micro+ be used with standard 510 threaded tanks?

    Yes! The Micro+ uses Cartridge Recognition Technology to provide optimal power to any 510-compatible cartridge.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I activate Session Heat Mode when using the Micro+?

    With the Micro+ powered on, click the button twice in rapid succession to activate Session Heat Mode. This will cause the tank to heat continuously at the selected temperature setting for 10 seconds.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I change the temperature setting on the Micro+?

    The temperature of the Micro+ can be changed by clicking the unit’s button three times in rapid succession. The LED surrounding the button will then light up to indicate which temperature has been selected.

    BLUE = LOW
    GREEN = MEDIUM
    RED = HIGH

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I load the Micro+ Tank?

    The Micro+ Tank can either be accessed by unscrewing and removing the full stainless steel housing from the Micro+ Battery, or by simply pulling the silicone mouthpiece off of that housing, exposing the ceramic heater below. The preferred concentrates can then be placed directly onto the Tank’s ceramic plate using the included Micro+ Tool. Once the tank is loaded, replace the housing and/or mouthpiece and proceed to use the Micro+.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • How do I know when the Micro+ is fully charged?

    When the Micro+ is plugged into the USB-C charging cord, its button will glow red. Once charging is complete, the Micro+ battery will vibrate and the button will turn green.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • Why are the lights on the Micro+ flashing different colors when I try to use it?

    The light on the Micro+ will flash between green and red if there is any issue in communication between battery and tank attached. This can be resolved by ensuring a clean, secure connection between the battery and tank. The Micro+ battery will also flash red when pressed to indicate it needs to be charged.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Pen Roam

Owners Guide
  • How can I tell when my Roam Battery needs to be charged?
    When the G Pen Roam needs to be charged, the LED display will show the image of a flashing empty battery, and will not heat if activation is attempted.
  • My Roam's airflow seems clogged - what can I do?

    If your G Pen Roam has restricted airflow, you can do the following to clean and declog:

    1. Separate the following components:
      1. Quartz tank
      2. Tank cover
      3. Two detachable air path channels:
        1. Stainless steel central air path channel inside flip-top lid of battery
        2. Silicone air path channel liner attached to internal backing of battery
    2. Excluding the silicone air path channel, soak the above parts in ISO for at least one hour, then remove and wipe down all surfaces with cotton swabs.  
    3. Use a cotton swab with ISO to clean off any reclaim in the silicone air path channel liner and battery, then wipe down and dry completely.
    4. Common areas for clogging can be found in the stainless steel air path inside the flip-top lid of the battery, the air path opening at the bottom of the Quartz tank, and along the silicone air path liner of the battery.  To minimize clogging in these areas, be sure to limit your loads to smaller dab sizes, no larger than a couple grains of rice.
    5. Fully assemble parts and engage device at full activation on MAX temperature level to burn off any residual ISO on remaining parts.

    Regular cleaning and maintenance is recommended to avoid clogging and extend the life of your Roam.

  • The display seems to be reading a connection issue - how do I fix it?
    If your G Pen Roam is experiencing a connection issue, follow the steps below:
    1. Remove tank and tank cover from battery.
    2. Confirm a flush connection between the Quartz tank and tank cover.  A small tab on the bottom of the Quartz tank should fit flat into the bottom of the tank cover.  The tab should be oriented directly towards the Roam mouthpiece when placing the Quartz tank and tank cover back into the battery.  The front panel of the tank cover should also sit flush with the front face of the battery.
    3. If these conditions are met and you are still experiencing connection issues, please contact G Pen Customer Service.
  • My Roam doesn’t seem to be heating up - what can I do?

    If your G Pen Roam is not heating, or is displaying a connection error on the LED screen, you can do the following:

    1. First ensure the Roam is fully charged. 
    2. Remove tank and tank cover from battery.
    3. Confirm a flush connection between the Quartz tank and tank cover.  A small tab on the bottom of the Quartz tank should fit flat into the bottom of the tank cover.  The tab should be oriented directly towards the Roam mouthpiece when placing the Quartz tank and tank cover back into the battery.  The front panel of the tank cover should also sit flush with the front face of the battery.
    4. If these conditions are met and you are still experiencing connection issues, please contact G Pen Customer Service.
  • How do I replace my Roam’s atomizer?
    To replace the atomizer in the G Pen Roam, first flip the tank lid upwards to expose the quartz tank underneath. Be sure to allow the tank to cool completely before handling. Next gently pull the quartz tank with silicone cover away from the Roam's base - the tank itself can then slide downward and out of the tank cover. Insert the new Roam atomizer into the silicone tank cover, ensuring the tabs line up to fit flush. Finally, slide the tank and cover back into the appropriate slot on the Roam.
  • How do I clean my Roam?
    Best cleaning practices for the G Pen Roam can be found below:
    1. Separate the following components:
      1. Quartz tank
      2. Tank cover
      3. Two detachable air path channels:
        1. Stainless steel central air path channel inside flip-top lid of battery
        2. Silicone air path channel liner attached to internal backing of battery
    2. Excluding the silicone air path channel, soak the above parts in ISO for at least one hour, then remove and wipe down all surfaces with cotton swabs.  
    3. Use a cotton swab with ISO to clean off any reclaim in the silicone air path channel liner and battery, then wipe down and dry completely.
    4. Common areas for clogging can be found in the stainless steel air path inside the flip-top lid of the battery, the air path opening at the bottom of the Quartz tank, and along the silicone air path liner of the battery.  To minimize clogging in these areas, be sure to limit your loads to smaller dab sizes, no larger than a couple grains of rice.
    5. Fully assemble parts and engage device at full activation on MAX temperature level to burn off any residual ISO on remaining parts.
  • How do I fill the water tube in the Roam?
    To fill the G Pen Roam's water tube, first remove the unit's battery and heating chamber by gently pulling up and away from the mouthpiece. The Roam's mouthpiece can then be removed from the enclosed water tube by gently pulling upward. Water can then be poured into the tube's opening until it reaches the black fill line at the bottom of the tube. Once the mouthpiece and battery is reattached, the Roam is ready for use.
  • How do I load concentrates into the Roam?
    To load concentrates into the G Pen Roam, first flip the unit's lid upward to expose the quartz heating element underneath. Using the included tool, place concentrates onto the center of the enclosed quartz dish. Once the desired amount of concentrate is loaded, close the lid to cover the heating element. Press the power button two times to activate heating.
  • How do I activate heating of my G Pen Roam?
    Once the G Pen Roam is powered on and the desired temperature is selected, click the main power button two times to activate heating. The Roam will vibrate, and its display will show wavy lines to indicate heating has begun. Once the unit reaches temperature, it will vibrate again and will display a thumbs up. Heating can be cancelled at any time during the process with two more clicks of the power button.
  • How do I change the temperature of my G Pen Roam?
    Once the G Pen Roam is powered on, the temperature setting can be adjusted in increments of 25* F using the two buttons on the side of the device. The temperature can be changed to *C by holding the power button and temperature increase button for three seconds.
  • How do I turn my G Pen Roam on/off?
    The G Pen Roam is powered on with five clicks of the circular activation button located above the G Logo on the rear of the unit. The Roam can be powered off with five clicks of that same button. The unit will vibrate to indicate it has been powered either on or off.

G PEN CONNECT

Owners Guide
  • How often will I need to replace my Connect's Tank?
    Depending on the amount and frequency of use, Connect Tanks generally last around 4-6 weeks. We recommend being gentle while loading concentrates into the Tank, as well as regular cleaning to prolong the lifespan of the Connect Tank.
  • My Connect doesn’t seem to be heating up - what can I do?

    If it seems like your Connect isn't heating while your battery is activated, first ensure the Connect Tank is screwed in to the housing all the way. A slight loosening and re-tightening of the Tank will solve most heating issues immediately.  If the Connect Tank is properly screwed in and still not heating, check to make sure your Connect Battery is charged, properly attached, and powered on. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I cycle between my Connect’s temperature settings?

    Once the Connect has been powered on, you can cycle through its three voltage output settings by simply clicking the power button three times. The G LED on the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below:

    Low (Blue) - 3.1V

    Medium (Green) - 3.6V

    High (Red) - 4.1V

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I turn my Connect Battery on/off?

    Make sure to charge the G Pen Connect Battery prior to use. Once the Connect is charged in full, press the power button five times. The button will blink three times to indicate it has been powered on. To power the device off, click the button five times again. The button will blink one time in each color (blue, green, red) to indicate it is powering down.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I activate my Connect’s extended draw mode?
    Once the G Pen Connect is powered on, the Extended Draw Mode can be activated by clicking the button twice. The G LED on the button will begin blinking, indicating the Connect has begun heating. Once at temperature, the G LED will remain solid and continue to heat for 10 seconds without the need for holding the button down. This automatic heating can be cancelled at any time by clicking the button.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • What type of water piece will work with the Connect?

    The G Pen Connect can attach to any water piece that is fitted with a glass-on-glass joint. The Connect comes standard with a 14mm Male adapter, with 10mm, 14mm, and 18mm in Male and Female available separately. Please note that with the battery attached, the Connect may change the balance point of your piece.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I load concentrates into the Connect?

    To load your concentrates into the G Pen Connect, first remove the magnetic tank cap by gently pulling upward to reveal the tank underneath. Using any the tool of your choosing, place the concentrates directly onto the center of the ceramic heating element at the bottom of the tank. Once the tank is loaded, place the tank cap back onto the top of the tank.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How can I tell when my Connect Battery needs to be charged?
    When the Connect Battery needs to be charged, the G LED on the power button will blink red eight times when the button is pressed.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Pen Dash

Owners Guide
  • Can I use my G Pen Dash Vaporizer while it is charging?

    Yes! The G Pen Dash Vaporizer features pass-through charging, allowing for it to be used while plugged in and charging. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

     

  • How do I know if my G Pen Dash Vaporizer needs to be charged?

    When the G Pen Dash Vaporizer needs to be charged, the front LED lights will flash white 5 times indicating the device is out of power.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I charge my G Pen Dash Vaporizer?

    To charge the G Pen Dash Vaporizer, connect the G Pen Pro USB Charger to any compatible USB port. Connect the G Pen USB Charger to the base of the Dash. Once connected, the front LED lights will activate in a climbing pattern to indicate that a charge is in progress.

    Once the G Pen Dash has been fully charged, all three LEDs will remain solid.

    Load preferred dried blends BEFORE turning the G Pen Dash Vaporizer on.  

    The G Pen Dash Vaporizer will only need 1-3 hours maximum to complete a full charge cycle.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I clean the G Pen Dash Vaporizer?

    The best ways to clean your G Pen Dash Vaporizer are the following:

    • Once you are finished vaporizing your ground material, remove the mouthpiece and empty the chamber.
    • Allow the unit to cool down before using the included cleaning brush to remove any remnants from the chamber.
    • The G Pen Dash Mouthpiece can be removed from the unit and soaked in isopropyl alcohol, followed by a warm water rinse and air dry.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I change the temperature of my G Pen Dash Vaporizer?

    Once the G Pen Dash Vaporizer has been powered on, you can cycle through its three temperature settings by simply pressing the power button three times. The front LED lights will change color, indicating the temperature setting has been changed. The three temperature settings and their corresponding colors can be found below:

    Low (Blue) - 375° F / 190° C

    Medium (Green) - 401° F / 205° C

    High (Red) - 428° F / 220° C

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • G Pen Dash Vaporizer General Tips For Use

    For optimal performance of your G Pen Dash Vaporizer, we recommend the following:

    • Make sure your material is finely ground and loaded down tightly to the bottom of the tank.
    • A larger amount of ground material loaded will generally create a larger volume of vapor than a small amount.
    • Take long, slow draws from the unit for maximum vapor production.
    • Regularly clean the G Pen Dash Mouthpiece, as built-up residue can largely hinder the unit's performance.
    • Allow the G Pen Dash Vaporizer to cool down before attempting to clean it with the included cleaning brush.
    • Allow the G Pen Dash Vaporizer to finish one full heating cycle before producing maximum vapor, especially on lower temperature settings.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I turn my G Pen Dash Vaporizer on / off?

    Make sure to charge the G Pen Dash Vaporizer prior to use. Once the Dash is charged in full, press the power button five times. The unit will light up and stay powered on for four minutes, but you can shut it off before that by pressing the button five times again or cancel heating by pressing it twice.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is it necessary to register my G Pen Dash Vaporizer? How do I do this?

    Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the G Pen Dash Vaporizer  that they are unable to solve for you over the phone or via e-mail.  Most importantly, you will be the first to hear of any important product updates related to your purchase of a G Pen Dash.  Go to GPen.com/Register and enter your S/N, which can be found on the label at the bottom of the packaging.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I load my ground material into the G Pen Dash Vaporizer?

    Make sure the G Pen Dash Vaporizer is OFF before, and while you're loading your preferred dried blends.

    To achieve the best results, finely grind your preferred dried blends before loading them into the heating chamber.

    Remove the G Pen Dash Mouthpiece by applying pressure to either side of the top while pushing in an upward direction.

    Load the chamber in full, be careful not to overpack. Once your preferred dried blends have been loaded into the heating chamber, snap the G Pen Dash Mouthpiece back onto the G Pen Dash. Turn the Dash on and activate heating by pressing the power button five times. Select the desired temperature setting by pressing the power button three times, and begin drawing once the unit vibrates.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Pen Elite

G Pen Elite icon Owners Guide
  • How do I change my G Pen Elite Between Fahrenheit and Celsius

    For Celsius, simultaneously hold down front panel button and upper side button.

    For Fahrenheit, simultaneously hold down front panel button and lower side button.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • I can turn the device/LED display on, but the temperature doesn’t seem to go up. How do I get the chamber to start heating?

    Hold the front panel button for one second and release to engage heat-up.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know when to charge the G Pen Elite?

    When the battery life indicator bars flash four times, it’s time to re-charge.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What are the specs of the internal battery?

    Rechargeable 2200mAh / 7.77Wh, 3.7-4.0V lithium-ion battery.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know when the G Pen Elite is fully charged?

    All four battery life indicator bars will be illuminated.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How long can my G Pen Elite perform on a full charge?

    On a full charge, the G Pen Elite can last 12-15 maximum activations (five-minute heating periods).

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What is the best way to clean and maintain the G Pen Elite Mouthpiece?

    Always clean immediately after every use. The cleaning brush should be used to brush off residual material around the connection of the mouthpiece and over the filter screen.  Pre-heating the device before cleaning will make it easier to brush off any ground material residue.  If there is significant build-up, separate all three pieces of the Elite’s mouthpiece and soak in rubbing alcohol.  Running the entire mouthpiece under hot water can also be effective.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Can the G Pen Elite for Ground Material take concentrates?

    We do not recommend it, as any leakage through the airflow holes at the bottom of the chamber can permanently damage the internal components of your device and this will not be covered under warranty.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How much ground material can fit inside the heating chamber?

    Without packing the chamber too tightly, the chamber can fit anywhere between 0.25 - 0.75 grams of dried material.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What is the volume of the heating chamber?

    0.11 cubic inches, or 17.35 x 16.28 x 7.56 mm.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What’s the best temperature setting to use for vaporizing ground material?

    To get the best and most long-lasting flavor out of your preferred ground material, we recommend setting the temperature around 375°F, or 190°C.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I remove the filter screen from the G Pen Elite mouthpiece?

    Make sure to fully clean the mouthpiece before removing the filter screen.  Use the G Pen Tool included to push against the filter holes of the screen, sliding it out of the small opening at the front of the mouthpiece.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How should I ground my preferred dried material?

    Always use a grinder, or G card, to grind up dried material.  For best results, make sure your dried herbs are finely ground.  Larger grounds will take longer to vaporize and yield less vapor.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What are the dimensions of the device?

    112.2 x 31.6 x 25.7 mm

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I remove the mouthpiece?

    Press firmly upward on back of mouthpiece then lift one side upward to remove. 

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What are the materials used in the device?

    Aluminum-alloy oxygenation panel, ceramic, silicone rubber, stainless steel, and BPA-free food-grade plastic (polybutylene terephthalate).

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Are replacement mouthpieces available for sale?

    Full replacement mouthpieces (Mouthpiece, silicone rubber covering, filter screen) and mouthpiece filter screen packs are available for sale from GPEN.COM.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is my G Pen Elite covered under warranty?

    Grenco Science warrants the G Pen Elite against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, Grenco Science will exchange the defective product with a new product.  The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning/loading instructions.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is it necessary to register my product? How do I do this?

    Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the Elite they are unable to solve for you over the phone or via e-mail.  Most importantly, you will be the first to hear of any important product updates related to your purchase of a G Pen Elite for Ground Material.  Go to GPen.com/Register your S/N, which can be found on the label at the bottom of the packaging.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • My mouthpiece seems to be clogged; how should I clean it?
    For basic cleaning, we recommend using our G Cleaning Tips, which come filled with a cleaning solution. If deeper cleaning is required, you can also use your G Tool to remove more solid residue. For the deepest cleaning, you can soak your mouthpiece in isopropyl alcohol for about 20-30 minutes, followed by thoroughly rinsing it with hot water. This should loosen and dislodge even the toughest built up residue.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Why does my G Pen Vaporizer blink five times and stop heating when I am holding the button down?
    The G Pen Vaporizer has an auto-off feature to prevent it from overheating. After your button is held down for an extended period of time, it will shut itself off. We recommend allowing at least 20 seconds to pass between each use to maximize the life of your G Pen.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

Merchandise

  • G Merchandise

    Per our Terms and Conditions, all G Merchandise sales are final. Please inspect merchandise upon arrival for any imperfections, as we can still offer replacements for damaged or defective items if contacted within 7 business days after the product's delivery.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Pen Gio

G Pen Gio icon Owners Guide
  • How do I know when my G Pen Gio Battery is fully charged?

    Once the G Pen Gio Battery is approaching a full charge, the “G” light on the front of the unit will begin flashing. The unit is fully charged once the flashing ends, and the light turns off.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know when my G Pen Gio Battery needs to be charged?

    When the G Pen Gio Battery needs to be charged, the front “G” light will blink five times when the unit is drawn upon.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

     

     

  • How do I charge my G Pen Gio Battery?

    The G Pen Gio Battery is charged by plugging the included micro USB cord into the bottom of the unit’s battery, as well as an acceptable USB port or AC adapter. The “G” light on the front of the unit will light up, indicating the battery is being charged.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • What is the correct way to insert a cartridge into my G Pen Gio Battery?

    The G Pen Gio cartridge is aligned correctly with the battery when the embossed G logo and mouthpiece opening are facing the same direction as the front “G” light on the battery. The cartridge should slide down completely into the top of the battery.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Why isn’t my battery light glowing when I draw from my G Pen Gio?

    If the G Pen Gio Battery doesn’t light up when being drawn upon, there may be one of two issues. First, make sure your G Pen Gio Battery is fully charged. If the light does not illuminate while drawing, nor while plugged in, please contact customer service to initiate the unit’s warranty. If the G Pen Gio Battery is showing to be fully charged, there may be a connection issue between it and the cartridge. Remove the cartridge and ensure nothing is coming between its bottom and the insert on the Battery.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

     

  • How do I properly draw from my G Pen Gio?

    The G Pen Gio is breath-activated, so once the unit is charged and has a cartridge inserted, you’ll only need to draw through the unit’s mouthpiece until the desired amount of vapor is consumed.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is the G Pen Gio Covered by a warranty?

    Yes - the G Pen Gio Battery and charger are both covered for a year from the date of purchase. Cartridges can be warrantied at the retailer or point of purchase, in line with their own warranty protocol.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Where can I find G Pen Gio Cartridges?

    G Pen Gio Cartridges are only sold at authorized retailers. You can find such a retailer near you, by using our Cartridge Locator.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

     

G Pen Nova

G Pen Nova icon Owners Guide
  • Is the G Pen Nova Battery compatible with 510 threaded cartridges?

    Yes! The G Pen Nova Battery will fit and power all standard 510 threaded cartridges.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is it necessary to register my G Pen Nova? How do I do this?

    Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the G Pen Nova that they are unable to solve for you over the phone or via e-mail.  Most importantly, you will be the first to hear of any important product updates related to your purchase of a G Pen Nova.  Go to GPen.com/Register your S/N, which can be found on the label at the bottom of the packaging.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I activate my G Pen Nova's Extended Draw Mode?

    Once the G Pen Nova is powered on, the Extended Draw Mode can be activated by clicking the button twice. The LED surrounding the button will remain lit, and the battery will heat for 15 seconds without the need for holding the button down. This automatic heating can be cancelled at any time by clicking the button.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I change the voltage of my G Pen Nova?

    Once the G Pen Nova has been powered on, you can cycle through its three voltage output settings by simply clicking the power button three times. The  LED light surrounding the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below:

    Low (Blue) - 3.2V

    Medium (Green) - 3.5V

    High (Red) - 3.9V

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I load concentrates into the G Pen Nova Tank?

    To load your concentrates into the G Pen Nova Tank, first remove the mouthpiece from the tank by gently pulling it upward. Then, use the steel pick attached to the mouthpiece to scoop the material and insert it into the tank by simple reattaching the mouthpiece. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I turn my G Pen Nova on / off?

    Make sure to charge the G Pen Nova prior to use. Once the G Pen Nova Battery is charged in full, press the power button five times. The button will blink three times to indicate it has been powered on. To power the device off, click the button five times again. The button will blink one time in each color (blue, green, red) to indicate it is powering down.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I charge my G Pen Nova Battery?

    The G Pen Nova is charged by plugging the included micro USB cord into the bottom of the unit’s battery, as well as an acceptable USB port or AC adapter. The small LED light on the bottom of the unit will light up red, indicating the battery is being charged. Once charging is complete, the LED will turn from red to green.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Will I need to replace my G Pen Nova Tank?

    The G Pen Nova Tank needs to be replaced over time, and has a durability index of approximately six weeks per average user. The G Pen Nova Tank can be purchased a la carte. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know when my G Pen Nova Battery needs to be charged?

    When the G Pen Nova Battery needs to be charged, the light surrounding the power button will blink five times when the button is pressed.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

Nova LXE

Nova LXE icon
  • Can I put dried herb inside my Nova LXE?

    No, the Nova LXE is for use with concentrates only.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • I’m not getting much vapor production on the first hit. What am I doing wrong?

    Make sure your concentrates are in close contact with the bottom heating element (not on the side walls or too high on the tool). It’s also good to give your initial load a pre-heating session (click button two times) in order to prime the heating element, then again two times before inhaling your first big draw. We also recommend starting on BLUE before working your way up to GREEN, then RED. Always make sure there are concentrates on or around the heating element before activating. Direct access to the heating element can be made by unscrewing the connector counter-clockwise from the base of the atomizer.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • It’s difficult to push my mouthpiece all the way in. How can I fix this?

    Always make sure the detachable stainless steel is screwed in all the way before pushing down on the mouthpiece. Check both O-rings at base of mouthpiece to make sure they are not out of place. Pushing down and twisting slightly will help to find the best connection.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I load concentrates into the Nova LXE Tank?

    To load your concentrates into the Nova LXE Tank, first remove the mouthpiece from the tank by gently pulling it upward. You can then use the stainless steel tool attached to the mouthpiece to scoop the material and insert it into the tank by simple reattaching the mouthpiece. 

    Direct access to the heating element can be made by unscrewing the connector counter-clockwise from the base of the atomizer.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I change the voltage of my Nova LXE?

    Once the Nova LXE has been powered on, you can cycle through its three voltage output settings by simply clicking the power button three times. The  LED light surrounding the button will change color, indicating the voltage setting has been changed. The three voltage settings and their corresponding colors can be found below:

    Low (Blue) - 3.2V

    Medium (Green) - 3.6V

    High (Red) - 4.1V

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is it necessary to register my Nova LXE? How do I do this?

    Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the Nova LXE that they are unable to solve for you over the phone or via e-mail.  Most importantly, you will be the first to hear of any important product updates related to your purchase of a Nova LXE.  Go to GPen.com/Register your S/N, which can be found on the label on the back of the packaging.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How many activations can I get on a full charge?

    Depending on your voltage output settings, you should be able to achieve between 45 to 58 maximum activations with the Nova LXE. You can get more activations using lower voltage outputs.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is the Nova LXE Battery compatible with 510 threaded cartridges?

    Yes! The Nova LXE Battery will fit and power all standard 510 threaded cartridges. We recommend checking the recommended voltage setting for your cartridge prior to use.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • How do I charge my Nova LXE Battery?

    The Nova LXE is charged by plugging the included micro USB cord into the bottom of the unit’s battery, as well as an acceptable USB port or AC adapter. The small LED light on the bottom of the unit will light up and blink red, indicating the battery is being charged. Once charging is complete, the LED will turn from red to green and remain solid.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I activate my Nova LXE's Extended Draw Mode?
    Once the Nova LXE is powered on, the Extended Draw Mode can be activated by clicking the button twice. The LED surrounding the button will remain lit, and the battery will heat for 15 seconds without the need for holding the button down. This automatic heating can be cancelled at any time by clicking the button.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • I can’t seem to remove the stainless steel tool from the mouthpiece - how exactly do you detach it?

    To prevent unintentional unscrewing from the mouthpiece, the threading on the stainless steel tool is reversed from the connector to the base of the atomizer. Twist clockwise to unscrew, and counter-clockwise to tighten.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Will I need to replace my Nova LXE Tank?
    The Nova LXE Tank needs to be replaced over time, and has a durability index of approximately six weeks per average user. The Nova LXE Tank can be purchased a la carte.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I know when my Nova LXE Battery needs to be charged?
    When the Nova LXE Battery needs to be charged, the light surrounding the power button will blink five times when the button is pressed.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I turn my Nova LXE on / off?

    Make sure to charge the Nova LXE prior to use. Once the Nova LXE Battery is charged in full, press the power button five times. The button will blink three times to indicate it has been powered on. To power the device off, click the button five times again. The button will blink one time in each color (blue, green, red) to indicate it is powering down.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Pen Pro

G Pen Pro icon Owners Guide
  • How do I clean the G Pen Pro Vaporizer?

    The best ways to clean your G Pen Pro Vaporizer are the following:

    • Once you are finished vaporizing your ground material, remove the mouthpiece and empty the chamber.
    • Allow the unit to cool down before using the included cleaning brush to remove any remnants from the chamber.
    • The mouthpiece can be removed from the unit and soaked in isopropyl alcohol or your preferred cleaning solution, followed by a warm water rinse and air dry.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know if my G Pen Pro Vaporizer needs to be charged?

    When the G Pen Pro Vaporizer needs to be charged, the front LED lights will flash white 5 times indicating the device is out of power.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I change the temperature of my G Pen Pro Vaporizer?

    Once the G Pen Pro Vaporizer has been powered on, you can cycle through its three temperature settings by simply holding the power button for three seconds. The front LED lights will change color, indicating the temperature setting has been changed. The three temperature settings and their corresponding colors can be found below:

    Low (Blue) - 375° F / 190° C

    Medium (Green) - 400° F / 204° C

    High (Red) - 428° F / 220° C

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I turn my G Pen Pro Vaporizer on / off?

    Make sure to charge the G Pen Pro Vaporizer prior to use. Once the G Pen Pro is charged in full, press the power button five times. The unit will stay powered on for four minutes, but you can shut it off before that by pressing the button five times again.

    The temperature will initially be set to the lowest setting, which is indicated by blue LED lights displayed directly below the power button. The front LEDs will blink while the G Pen Pro is heating to the selected temperature.

    Once the G Pen Pro Vaporizer has reached the desired temperature, the front LED lights will light up solid, indicating that it is ready for use.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How much does the G Pen Pro Vaporizer hold?

    The G Pen Pro Vaporizer has a heating chamber that can hold approximately 0.25 grams of ground material.

    Note:

    • This product should not be used with tobacco, liquid, and/or concentrates.
    • Ground Material not included     
    • Electronic components are backed with a 1-year warranty   
    • Chamber Capacity is approximately 0.25 grams

    ​

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How many sessions will the G Pen Pro Vaporizer last?

    On a full charge, the battery can power a minimum of 12 activations, or 48 minutes of heating time.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com

    Phone: (800) 948-7480

  • Why does my G Pen Pro Vaporizer only stay on for four minutes before shutting off?

    The G Pen Pro Vaporizer is designed with an automatic shut-off feature to conserve battery life and prevent unnecessary heating. The G Pen Pro Vaporizer will automatically shut off after a four minute period because of this. If you would like to continue using the G Pen Pro after the automatic shut-off feature has gone into effect, simply press the power button five times to restore power and continue use.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • G Pen Pro Vaporizer General Tips For Use

    For optimal performance of your G Pen Pro Vaporizer, we recommend the following:

    • Make sure your material is finely ground and loaded down tightly to the bottom of the tank.
    • A larger amount of ground material loaded will generally create a larger volume of vapor than a small amount.
    • Regularly clean the G Pen Pro Mouthpiece, as built-up residue can largely hinder the unit's performance.
    • Allow the G Pen Pro Vaporizer to cool down before attempting to clean it with the included cleaning brush.
    • Allow the G Pen Pro Vaporizer to finish one full heating cycle before producing maximum vapor, especially on lower temperature settings.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I charge my G Pen Pro Vaporizer?

    To charge the G Pen Pro Vaporizer, connect the G Pen Pro USB Charger to any compatible USB port. Connect the G Pen Pro USB Charger to the base of the G Pen Pro. Once connected, the front LED lights will activate in a climbing pattern to indicate that a charge is in progress.

    Once the G Pen Pro Vaporizer has been fully charged, all four LEDs will remain solid.

    Load preferred dried blends BEFORE turning the G Pen Pro Vaporizer on.  

    The G Pen Pro Vaporizer will only need 1-3 hours maximum to complete a full charge cycle.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is it necessary to register my G Pen Pro Vaporizer? How do I do this?

    Yes, registering your product will ensure that a warranty replacement is processed smoothly and efficiently via our Customer Service department, should you experience any operational defects in the G Pen Pro that they are unable to solve for you over the phone or via e-mail.  Most importantly, you will be the first to hear of any important product updates related to your purchase of a G Pen Pro Vaporizer.  Go to GPen.com/Register your S/N, which can be found on the label at the bottom of the packaging.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I load my ground material into the G Pen Pro Vaporizer?

    Make sure the G Pen Pro Vaporizer is OFF before, and while you're loading your preferred dried blends.

    To achieve the best results, use the G Card to finely grind your preferred dried blends before loading them into the heating chamber.

    Remove the G Pen Pro Mouthpiece by applying pressure to either side of the top while pushing in an upward direction.

    Load the chamber in full, be careful not to overpack. Once your preferred dried blends have been loaded into the heating chamber, snap the G Pen Pro Mouthpiece back onto the G Pen Pro Vaporizer. Turn the G Pen Pro Vaporizer on by pressing the power button five times. Select the desired temperature setting by holding the power button, wait for the indicator LEDs to stop flashing to indicate that it's reached the desired temperature and then draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Pen

  • How do I remove the mouthpiece?

    Press firmly upward on back of mouthpiece then lift one side upward to remove. 

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Is my G Pen Elite covered under warranty?

    Grenco Science warrants the G Pen Elite against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, Grenco Science will exchange the defective product with a new product.  The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning/loading instructions.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Will I need to replace my G Pen Ground Material Tank?

    The G Pen Ground Material Tank has a durability index of approximately six weeks per average user. The G Pen Ground Material Tank can be purchased a la carte. 

     

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I use my G Pen Ground Material?
    Once you’ve loaded your G Pen Ground Material Tank, threaded it onto your G Pen Battery, and unlocked it by pressing the button five times, simply hold down the button to heat the coil and draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I load my material into the G Pen Ground Material Tank?
    To load your G Pen Ground Material Tank, you first need to unscrew the mouthpiece to reveal the heating chamber. Grind your dried blends to a desired consistency, and load the desired amount into the tank. Keep in mind that the airflow through the tank greatly depends on the amount and consistency of the dried blends loaded. Once you’ve loaded your dried blends and screwed your mouthpiece back on, your G Pen Ground Material Tank is ready to be used.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I load my Liquids into the G Pen Hookah Tank?

    The G Pen Hookah Tank is comprised of an Atomizer, Base, and Encasement. While the G Pen Battery is off (locked), unscrew the Base from the Encasement. Ensure the Atomizer is securely threaded into the top of the Base before proceeding to load. Invert the Encasement and fill the perimeter of the enclosed tank using the provided liquid Container. Don’t load liquid into the central pipeline of the Encasement, or fill it beyond half capacity. With the Atomizer attached to the Base, screw the Base back onto the Encasement, effectively sealing the tank. Once the entire Hookah Tank is screwed onto the G Pen Battery, it is ready for use.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I turn my G Pen Ground Material on / off?
    To turn your G Pen Ground Material on, click the button five times in rapid succession. If done correctly, your G Pen Battery will blink three times to indicate it is unlocked and ready to use. You will be able to tell it is unlocked if your button glows when pressed. To turn your G Pen Ground Material off, click the button five times again. The G Pen Battery will again blink three times, but will not light up when the button is pressed. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • What is the best way to clean the inside of my G Pen Ground Material Tank?
    Within the heating chamber of your G Pen Ground Material Tank, the coil itself works to clean itself by clearing off any residue that comes in contact with it. We don’t recommend using any type of liquid cleaning agent in the G Pen Ground Material Tank, as doing so could cause it to malfunction. You can use the included cleaning brush and G Tool to remove residue from the area around the coil itself and the surrounding glass sleeve, but be very careful not to be too rough with the coil itself, as too much force applied can damage it.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Compatibility
    • The G Pen Ground Material Tank is compatible for use with the G Pen Battery.
    • The G Pen Ground Material Tank is designed for use with Dried, Aromatic Material. 
    • The G Pen Ground Material Tank is not intended for use with Concentrates. 

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know if my G Pen Battery needs to be charged?
    When the G Pen Battery is in need of a charge, the power button will flash 8 times when pressed.

    At this time, connect the G Pen Battery to the G Pen Wired USB G Charger. The G Pen Wired USB G Charger can be connected to either the G Wall Adapter or any compatible USB port. The G Pen Wired USB G Charger will initially show a green light, and then turn red to show that a charge is being administered to the G Pen Battery.

    Once the red LED light changes back to green, the G Pen Battery has been fully charged.

    If the light on your G Pen Wired USB G Charger remains green, even after the button flashes 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I charge my G Pen?
    To charge your G Pen Battery, first remove any tank that may be attached to it. Once your USB G Cord is plugged into the G Wall Adapter, it should show a green light. When you screw your battery onto the charger, the battery will blink three times and remain glowing. The light on the charger will also change from green to red, showing that the battery is charging. When that light turns back to green, the battery is fully charged.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • I just got my G Pen Vaporizer; do I need to charge the G Pen Battery before I use it?
    While your G Pen Battery will have some charge out of the box and can definitely be used, we recommend fully charging it for the first few uses to condition it for peak performance

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • What does it mean when my G Pen Battery flashes 3 times?

    A G Pen Battery flashing 3 times typically indicates a problem in communication between the G Pen Battery and the G Pen Dual Quartz Coil. To fix this, make sure that the connection between the two is clean and secure. If you are still seeing 3 flashes, you can try your battery with other tanks/coils to see if it will solve the problem. If changing tanks/coils stops the flashing, you may need to replace the problem tank/coil. If the battery blinks 3 times with every tank/coil, the issue lies with the G Pen Battery itself. Contact customer service for replacement under our one year warranty.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

     

     

     

  • How do I load my Concentrates into the G Pen Coil?
    To load your G Pen Coil, you first need to unscrew the mouthpiece to reveal the heating coil. Using your G Tool, place your desired concentrates in the tank, on and around the coil. Be careful not to be too forceful with the coil itself, as it is delicate and can be dislodged with too much pressure. Once you’ve loaded your desired concentrates and screwed your mouthpiece back on, your G Pen Vaporizer is ready to be used.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I use my G Pen Vaporizer?
    Once you’ve loaded your G Pen Coil, threaded it onto your G Pen Battery, and unlocked it by pressing the button five times, simply hold down the button to heat the coil and draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I turn my G Pro Ground Material Vaporizer on / off?

    Make sure to charge the G Pro Ground Material Vaporizer prior to use. Once the G Pro Ground Material Vaporizer is charged in full, press the power button five times. The unit will stay powered on for 4 minutes, but you can shut it off before that by pressing the button five times again.

    The temperature will initially be set to the lowest setting, which is indicated by a red LED light displayed directly below the power button. The power button will show red while the G Pro Ground Material Vaporizer is heating to the selected temperature. 

    Once the G Pro Ground Material Vaporizer has reached the desired temperature, the power button will turn green, indicating the G Pro Ground Material Vaporizer is ready for use. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know if my G Pen Battery needs to be charged?
    When the G Pen Battery is in need of a charge, the power button will flash 8 times when pressed.

    At this time, connect the G Pen Battery to the G Pen Wired USB G Charger. The G Pen Wired USB G Charger can be connected to either the G Wall Adapter or any compatible USB port. The G Pen Wired USB G Charger will initially show a green light, and then turn red to show that a charge is being administered to the G Pen Battery.

    Once the red LED light changes back to green, the G Pen Battery has been fully charged.

    If the light on your G Pen Wired USB G Charger remains green, even after the button flashes 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Cleaning

    Keeping the G Pen Battery clean helps the overall performance and longevity of the product. 

    Remove any unwanted concentrate residue from the power button and connection point with a G Tip or Q-Tip soaked in rubbing alcohol. Keeping these areas clean will ensure that the connections remain established and the battery functions at a high level. 


    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • G Pen Battery Warranty
    We offer a 1-year warranty on all electronic items (not including Tank / Coil systems). If you're experiencing an issue with the G Pen Battery, please contact Customer Service for information on how to get the item replaced. In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites as most of the counterfeit items are distributed through those channels.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email:     help@grencoscience.com
    Phone: (800) 948-7480
  • Will I need to replace my G Pen Coil?
    The G Pen Coil has a durability index of approximately 6-8 weeks per average user. The G Pen Coil can be purchased a la carte for $19.95. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Compatibility
    • The G Pen Coil is compatible for use with the G Pen Battery.
    • The G Pen Coil is designed for use with concentrates. 
    • The G Pen Coil is not intended for use with ground material. 

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I use my G Pen Hookah Vaporizer?
    Once you’ve loaded your G Pen Hookah Tank, threaded it onto your G Pen Battery, and unlocked it by pressing the button five times, simply hold down the button to heat the coil and inhale.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I clean my Hookah Tank?
    To clean the G Pen Hookah Tank, first remove the Atomizer and Base from the Encasement. It is very important that these parts do not get wet. With the base and atomizer removed, simply rinse the Encasement with warm water and allow it to fully dry before refilling.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I turn my G Pen Hookah Vaporizer on/off?

    To turn G Pen Hookah Vaporizer on, click the button five times in rapid succession. If done correctly, your G Pen Battery will blink three times to indicate it is unlocked and ready to use. You will be able to tell it is unlocked if your button glows when pressed. To turn your G Pen Hookah Vaporizer off, click the button five times again. The G Pen Battery will again blink three times, but will not light up when the button is pressed. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know if my G Pen Battery needs to be charged?

    When the G Pen Battery is in need of a charge, the power button will flash 8 times as an indication of this.

    At this time, connect the G Pen Battery to the G Pen Wired USB G Charger. The G Pen Wired USB G Charger can be connected to either the G Wall Adapter or any compatible USB port. The G Pen Wired USB G Charger will initially show a green light, and then turn red to show that a charge is being administered to the G Pen Battery.

    Once the red LED light changes back to green, the G Pen Battery has been fully charged.

    If the light on your G Pen Wired USB G Charger remains green, even after the button flashes 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

G Slim

  • G Slim Hookah Vaporizer™

    The G Slim Hookah Vaporizer comes standard with the G Slim Battery, G Slim Hookah Tank, and G Slim Wireless USB Charger.

    Directions for use:

    1. Press button five times to turn on/off.

    2. Unscrew tank from battery entirely.

    3. Unscrew atomizer base from tank to expose both atomizer and tank.

    4. Load desired liquids into tank and reattach the atomizer base.

    5. Screw tank setup back onto the battery.

    6. Press and hold button to heat the atomizer, and draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • G Slim Vaporizer™ - Rechargeable


    The G Slim Vaporizer comes standard with the G Slim Battery, G Slim Tank, G Slim Tool and G Slim Wireless USB Charger. 

    Directions for use: 

    1. Press button five times to turn on/off.

    2. Unscrew mouthpiece.

    3. Load desired concentrates into the heating chamber. 

    4. Screw mouthpiece back on.

    5. Press and hold button to heat coil and draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • G Slim Ground Material - Rechargeable

    The G Slim Ground Material comes standard with the G Slim Battery, G Slim Ground Material Tank, G Slim Tool and G Slim Wireless USB Charger. 

    Directions for use: 

    1. Press button five times to turn on/off.

    2. Unscrew mouthpiece.

    3. Grind dried material and load into top of heating chamber. 

    4. Screw mouthpiece back on.

    5. Press and hold button to heat coil and draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
     

G Pro

  • G Pro General Tips For Use
    For optimal performance of your G Pro, we recommend the following:
    • Make sure your material is finely ground and loaded down tightly to the bottom of the tank. 
    • A larger amount of ground material loaded will generally create a larger volume of vapor than a small amount.
    • Regularly clean the G Pro Mouthpiece, as built-up residue can largely hinder the unit's performance.
    • Allow the G Pro to cool down before attempting to clean it with the included cleaning brush.
    • Remove the G Pro from its charger as soon as the light turns green to increase the longevity of the internal battery.
    • Allow the G Pro to finish one full heating cycle before producing maximum vapor, especially on lower temperature settings.
    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I load my ground material into the G Pro?

    Make sure the G Pro is OFF before, and while you're loading your preferred dried blends. 

    To achieve the best results, use the G Card to finely grind your preferred dried blends before loading them into the heating chamber.

    Remove the G Pro Mouthpiece by applying pressure to either side of the top while pushing in an upward direction. 

    Load the chamber in full, be careful not to overpack. Once your preferred dried blends have been loaded into the heating chamber, snap the G Pro Mouthpiece back onto the G Pro. Turn the G Pro on by pressing the power button five times. Select the desired temperature setting, wait for the power button to turn green to indicate that it's reached the desired temperature and then draw.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I know if my G Pro needs to be charged?

    When the G Pro needs to be charged, the power button will flash 4 times indicating the device is out of power.

    The power button will show a red LED light when it flashes 4 times. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How much does the G Pro hold?

    The G Pro has a heating chamber that can hold up to .6 grams of dried blends.

    Note: 

    • This product cannot be used with concentrates. 

    •  Ground Material not included     

    •  Electronic components are backed with a 1-year warranty   

    •  Chamber Capacity is .6 grams

    ​

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I clean the G Pro?

    The best ways to clean your G Pro are the following:

    • Once you are finished vaporizing your ground material, remove the G Pro Mouthpiece and empty the chamber. 

    • Allow the unit to cool down before using the included cleaning brush to remove any remnants from the chamber.

    • Remove the filter screens in the mouthpiece by unscrewing the metal grommet used to hold them in place. You can either replace the screen with a new one or clean it using your preferred cleaning solution.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • How do I charge my G Pro Ground Material Vaporizer?

    To charge the G Pro Ground Material Vaporizer, connect the G Pro Wired USB Charger to any compatible USB port. Connect the G Pro Wired USB Charger to the base of the G Pro Ground Material Vaporizer. Once connected, the power button will display a red LED light to indicate that a charge is in progress. 

    Once the G Pro Ground Material Vaporizer has been fully charged, the LED light on the power button will turn green. 

    Load preferred dried blends BEFORE turning the G Pro Ground Material Vaporizer on.  

    The G Pro Ground Material Vaporizer will only need 1-3 hours maximum to complete a full charge cycle. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Why does my G Pro Ground Material Vaporizer only stay on for four minutes before shutting off?

    The G Pro Ground Material Vaporizer is designed with an automatic shut-off feature to conserve battery life and prevent unnecessary heating. The G Pro Ground Material Vaporizer will automatically shut off after a four minute period because of this. If you would like to continue using the G Pro Ground Material Vaporizer after the automatic shut-off feature has gone into effect, simply press the power button five times to restore power and continue use. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

MicroG

  • Compatibility
    • The G Pen Ground Material Tank is compatible for use with the G Pen Battery.
    • The G Pen Ground Material Tank is designed for use with Dried, Aromatic Material.
    • The G Pen Ground Material Tank is not intended for use with Concentrates.
    • The G Pen Coil is compatible for use with the G Pen Battery.
    • The G Pen Coil is designed for use with concentrates.
    • The G Pen Coil is not intended for use with ground material.

     

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480

  • Cleaning
    It is important to keep the Original microG Coil clean. If you see unwanted concentrate residue collecting on the outside of the cylinder, around the base or the connection points, simply remove it with a G Tip or a Q-Tip soaked in rubbing alcohol. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I turn my microG Vaporizer on/off?
    To turn your microG Vaporizer on, click the button five times in rapid succession. If done correctly, your microG Battery will blink twice to indicate it is unlocked and ready to use. You will be able to tell it is unlocked if your button glows when pressed. To turn your microG Vaporizer off, click the button five times again. The microG Battery will again blink twice, but will not light up when the button is pressed. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I charge my microG Vaporizer?
    To charge your microG Battery, first remove any tank that may be attached to it. Once your microG USB Charger is plugged into the G Wall Adapter and battery, the light on the bottom of the battery will turn red, indicating that it is charging. When that light turns back to green, the battery is fully charged.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • My mouthpiece seems to be clogged; how should I clean it?
    For basic cleaning, we recommend using our G Cleaning Tips, which come filled with a cleaning solution. If deeper cleaning is required, you can also use your G Tool to remove more solid residue. For the deepest cleaning, you can soak your mouthpiece in isopropyl alcohol for about 20-30 minutes, followed by thoroughly rinsing it with hot water. This should loosen and dislodge even the toughest built up residue.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I load my concentrates into the microG Tank?
    To load your microG Tank, you first need to remove the mouthpiece to reveal the heating coil. Using your G Tool, place your desired concentrate in the tank, on and around the coil. Be careful not to be too forceful with the coil itself, as it is delicate and can be dislodged with too much pressure. Once you’ve loaded your desired concentrates and replaced your mouthpiece, your microG Vaporizer is ready to be used.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Can my microG Vaporizer also be used with Ground Material?
    While the microG Vaporizer comes set up to be used with concentrates, there are definitely parts available to adapt it for use with dried material. All you would need to do so would be a microG Ground Material Tank, which screws onto the microG Battery just like the microG Tank included with the set. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • What is the best way to clean the inside of my microG Tank?
    Within the actual tank of your microG Tank, the coil works to clean itself by burning off any residue that comes in contact with it. We don’t recommend using any type of liquid cleaning agent in the microG Tank, as doing so could cause it to malfunction. If you need to remove concentrate from the tank, you can do so using your G Tool.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I load my aromatic blends into the microG Ground Material Tank?
    To load your microG Ground Material Tank, you first need to remove the mouthpiece and unscrew the top of the tank to reveal the heating chamber. Grind your material to a desired consistency, and load the desired amount into the tank. Keep in mind that the airflow through the tank greatly depends on the amount and consistency of the ground material loaded. Once you’ve loaded your material, screwed on the top of the tank, and placed your mouthpiece back on, your microG Ground Material Tank is ready to be used.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I clean the top of my microG Ground Material Tank?
    If the top of your microG Ground Material Tank becomes clogged, you can soak it in isopropyl alcohol for 20-30 minutes, followed by thoroughly rinsing it with hot water. This should loosen and dislodge and residue built up on this part. For very deep cleaning, you can remove the small screen at the top and use your G Tool to rid the area of heavy residue.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I charge my microG Ground Material?
    To charge your microG Battery, first remove any tank that may be attached to it. Once your microG USB Charger is plugged into the G Wall Adapter and battery, the light on the bottom of the battery will turn red, indicating that it is charging. When that light turns back to green, the battery is fully charged.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Original microG Battery Warranty
    We offer a 1-year warranty on all electronic items (not including tank/coil systems). If you're experiencing an issue with the Original microG Battery, please contact Customer Service for information on how to get the item replaced. In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites as most of the counterfeit items are distributed through those channels.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • How do I know if my microG Battery needs to be charged?
    When the microG Battery is in need of a charge, the power button will flash 8 times when pressed.

    At this time, connect the microG Battery to the microG USB Charger. The microG USB Charger can be connected to either the G Wall Adapter or any compatible USB port. The bottom of the microG Battery will initially show a green light, and then turn red to show that a charge is being administered.

    Once the red LED light changes back to green, the microG Battery has been fully charged.

    If the light on your G Pen Wired USB G Charger remains green, even after the button flashes 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Will I need to replace my microG Ground Material Tank?
    The microG Ground Material Tank has a durability index of approximately 6-8 weeks per average user. The microG Ground Material Tank can be purchased a la carte for $11.95. 

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480
  • Do I need to clean my Original microG Pen?
    YES.

    The best way to ensure optimum performance/longevity with your Grenco Science Product (microG Pen) is to perform simple cleaning procedures on a regular basis. The most important process lies in the removal of any excess concentrate residue from the connection point of the battery. To be more specific, when referencing the connection point, we mean to describe the part of the battery that is exposed once the coil has been removed. Simply take a Q-Tip, soak it in isopropyl rubbing alcohol, and gently wipe away any of the excess concentrate residue that may have collected there over time. With the microG Pen, it is also important to remove any excess concentrate residue from around the base of the titanium cylinder, on the outer part of the coil. If you notice this excess concentrate residue collecting anywhere, simply engage in this process two to three times a week. It will effectively prevent any disestablished connections between the battery and the coil while keeping the mouthpiece sanitary.  

    Do not soak any of your components (microG Coil, microG Battery, Charger) in any type of cleaning solution or rubbing alcohol. This could compromise the pieces.

    Do not clean the inside of the coil, the area where the heating element lies. The heating element will essentially clean the inside of the coil by clearing away any of the excess concentrate residue.

    If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
    Email: help@grencoscience.com
    Phone: (800) 948-7480