What if My Order Arrives Damaged?

Please check your order as soon as it arrives. If anything was damaged in transit, contact us within 24 hours of delivery with your order number and photos of the packaging and the item(s). Keep all of the packaging: we may need it for the carrier claim. We will make it right with a replacement or a refund.

If your device has a defect that is not shipping damage, it is covered by our warranty.

Questions? Contact our Customer Service team Mon to Fri, 10 AM to 6 PM ET.
Email: help@gpen.com
Phone: +1 833-691-3224