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Vaporizers
- Concentrate Vaporizers
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FAQ

What can we help you with?

Contact Us
- When and how can I contact the Customer Service Department for assistance?
Counterfeit
- How can I tell if my product is inauthentic / counterfeit?
- Counterfeit Disclaimer
elite II
- How do I power the Elite II on/off?
- How do I change my G Pen Elite II Between Fahrenheit and Celsius?
- I can turn the device/LED display on, but the temperature doesn’t seem to go up. How do I get the chamber to start heating?
- What are the specs of the internal battery?
- How do I know when to charge the G Pen Elite II?
- How long can my G Pen Elite II perform on a full charge?
- What is the best way to clean and maintain the G Pen Elite II Mouthpiece?
- How much ground material can fit inside the heating chamber?
- Can concentrates be used in the G Pen Elite II?
- What are the dimensions of the device?
- Is my G Pen Elite II covered under warranty?
- Is it necessary to register my product? How do I do this?
- How do I access the settings menu on the Elite II?
- How do I activate or deactivate Convection Boost on the Elite II?
- How do I adjust the Session Timer on the Elite II?
- Am I able to disable the Elite II’s haptic feedback?
- How do I adjust the Brightness of the Elite II’s Screen?
g pen
- How do I remove the mouthpiece?
- Is my G Pen Elite covered under warranty?
- Will I need to replace my G Pen Ground Material Tank?
- How do I use my G Pen Ground Material?
- How do I load my material into the G Pen Ground Material Tank?
- How do I load my Liquids into the G Pen Hookah Tank?
- How do I turn my G Pen Ground Material on / off?
- What is the best way to clean the inside of my G Pen Ground Material Tank?
- Compatibility
- How do I know if my G Pen Battery needs to be charged?
- How do I charge my G Pen?
- I just got my G Pen Vaporizer; do I need to charge the G Pen Battery before I use it?
- What does it mean when my G Pen Battery flashes 3 times?
- How do I load my Concentrates into the G Pen Coil?
- How do I use my G Pen Vaporizer?
- How do I turn my G Pro Ground Material Vaporizer on / off?
- How do I know if my G Pen Battery needs to be charged?
- Cleaning
- G Pen Battery Warranty
- Will I need to replace my G Pen Coil?
- Compatibility
- How do I use my G Pen Hookah Vaporizer?
- How do I clean my Hookah Tank?
- How do I turn my G Pen Hookah Vaporizer on/off?
- How do I know if my G Pen Battery needs to be charged?
g pen connect
- How often will I need to replace my Connect's Tank?
- My Connect doesn’t seem to be heating up - what can I do?
- How do I cycle between my Connect’s temperature settings?
- How do I turn my Connect Battery on/off?
- How do I activate my Connect’s extended draw mode?
- What type of water piece will work with the Connect?
- How do I load concentrates into the Connect?
- How can I tell when my Connect Battery needs to be charged?
g pen connect vaporizer
- How do I ensure my Connect vaporizer heats up properly?
- Which water pieces are compatible with the Connect
- I have more questions about my G Pen Connect. Where can I learn more?
g pen dash
- Can I use my G Pen Dash Vaporizer while it is charging?
- How do I know if my G Pen Dash Vaporizer needs to be charged?
- How do I charge my G Pen Dash Vaporizer?
- How do I clean the G Pen Dash Vaporizer?
- How do I change the temperature of my G Pen Dash Vaporizer?
- G Pen Dash Vaporizer General Tips For Use
- How do I turn my G Pen Dash Vaporizer on / off?
- Is it necessary to register my G Pen Dash Vaporizer? How do I do this?
- How do I load my ground material into the G Pen Dash Vaporizer?
g pen elite
- How do I change my G Pen Elite Between Fahrenheit and Celsius
- I can turn the device/LED display on, but the temperature doesn’t seem to go up. How do I get the chamber to start heating?
- How do I know when to charge the G Pen Elite?
- What are the specs of the internal battery?
- How do I know when the G Pen Elite is fully charged?
- How long can my G Pen Elite perform on a full charge?
- What is the best way to clean and maintain the G Pen Elite Mouthpiece?
- Can the G Pen Elite for Ground Material take concentrates?
- How much ground material can fit inside the heating chamber?
- What is the volume of the heating chamber?
- What’s the best temperature setting to use for vaporizing ground material?
- How do I remove the filter screen from the G Pen Elite mouthpiece?
- How should I ground my preferred dried material?
- What are the dimensions of the device?
- How do I remove the mouthpiece?
- What are the materials used in the device?
- Are replacement mouthpieces available for sale?
- Is my G Pen Elite covered under warranty?
- Is it necessary to register my product? How do I do this?
- My mouthpiece seems to be clogged; how should I clean it?
- Why does my G Pen Vaporizer blink five times and stop heating when I am holding the button down?
g pen elite for dry herb
- How will I know when I need to charge my Elite vaporizer?
- How long does the G Pen Elite’s charge last?
- How should I clean my Elite vaporizer’s mouthpiece?
- I have more questions about my G Pen Elite. Where can I learn more?
g pen gio
- How do I know when my G Pen Gio Battery is fully charged?
- How do I know when my G Pen Gio Battery needs to be charged?
- How do I charge my G Pen Gio Battery?
- What is the correct way to insert a cartridge into my G Pen Gio Battery?
- Why isn’t my battery light glowing when I draw from my G Pen Gio?
- How do I properly draw from my G Pen Gio?
- Is the G Pen Gio Covered by a warranty?
- Where can I find G Pen Gio Cartridges?
g pen gio battery
- How do I draw from my G Pen Gio oil vape pen?
- How can I add my oil vaporizer cartridge to my Gio?
- I have more questions about my G Pen Gio. Where can I learn more?
g pen hyer
- How long does the G Pen Hyer take to charge?
- How can I tell when the Hyer is fully charged?
- How can I tell when the Hyer needs to be charged?
- How long does the Hyer stay powered on?
- How do I power the Hyer on and off?
- How do I change the session time on the Hyer?
g pen micro+
- How do I use the Micro+?
- How do I turn the Micro+ on/off?
- What does the vibration of the Micro+ indicate?
- Can the Micro+ be used while charging?
- Can the Micro+ be used with standard 510 threaded tanks?
- How do I activate Session Heat Mode when using the Micro+?
- How do I change the temperature setting on the Micro+?
- How do I load the Micro+ Tank?
- How do I know when the Micro+ is fully charged?
- Why are the lights on the Micro+ flashing different colors when I try to use it?
g pen nova
- Is the G Pen Nova Battery compatible with 510 threaded cartridges?
- Is it necessary to register my G Pen Nova? How do I do this?
- How do I activate my G Pen Nova's Extended Draw Mode?
- How do I change the voltage of my G Pen Nova?
- How do I load concentrates into the G Pen Nova Tank?
- How do I turn my G Pen Nova on / off?
- How do I charge my G Pen Nova Battery?
- Will I need to replace my G Pen Nova Tank?
- How do I know when my G Pen Nova Battery needs to be charged?
g pen nova lxe
- Can I put dried herb inside my Nova LXE?
- I’m not getting much vapor production on the first hit. What am I doing wrong?
- It’s difficult to push my mouthpiece all the way in. How can I fix this?
- How do I load concentrates into the Nova LXE Tank?
- How do I change the voltage of my Nova LXE?
- Is it necessary to register my Nova LXE? How do I do this?
- How many activations can I get on a full charge?
- Is the Nova LXE Battery compatible with 510 threaded cartridges?
- How do I charge my Nova LXE Battery?
- How do I activate my Nova LXE's Extended Draw Mode?
- I can’t seem to remove the stainless steel tool from the mouthpiece - how exactly do you detach it?
- Will I need to replace my Nova LXE Tank?
- How do I know when my Nova LXE Battery needs to be charged?
- How do I turn my Nova LXE on / off?
g pen nova vaporizer
- What is the best way to load concentrates into my Nova vaporizer tank?
- When do I need to replace my Nova tank?
- I have more questions about my G Pen Nova. Where can I learn more?
g pen pro
- How do I clean the G Pen Pro Vaporizer?
- How do I know if my G Pen Pro Vaporizer needs to be charged?
- How do I change the temperature of my G Pen Pro Vaporizer?
- How do I turn my G Pen Pro Vaporizer on / off?
- How much does the G Pen Pro Vaporizer hold?
- How many sessions will the G Pen Pro Vaporizer last?
- Why does my G Pen Pro Vaporizer only stay on for four minutes before shutting off?
- G Pen Pro Vaporizer General Tips For Use
- How do I charge my G Pen Pro Vaporizer?
- Is it necessary to register my G Pen Pro Vaporizer? How do I do this?
- How do I load my ground material into the G Pen Pro Vaporizer?
g pen roam
- How can I tell when my Roam Battery needs to be charged?
- My Roam's airflow seems clogged - what can I do?
- The display seems to be reading a connection issue - how do I fix it?
- My Roam doesn’t seem to be heating up - what can I do?
- How do I replace my Roam’s atomizer?
- How do I clean my Roam?
- How do I fill the water tube in the Roam?
- How do I load concentrates into the Roam?
- How do I activate heating of my G Pen Roam?
- How do I change the temperature of my G Pen Roam?
- How do I turn my G Pen Roam on/off?
g pro
- G Pro General Tips For Use
- How do I load my ground material into the G Pro?
- How do I know if my G Pro needs to be charged?
- How much does the G Pro hold?
- How do I clean the G Pro?
- How do I charge my G Pro Ground Material Vaporizer?
- Why does my G Pro Ground Material Vaporizer only stay on for four minutes before shutting off?
G Slim
- G Slim Hookah Vaporizer™
- G Slim Vaporizer™ - Rechargeable
- G Slim Ground Material - Rechargeable
merchandise
- G Merchandise
micro vaporize faq
- How to use G Pen Micro+ Vaporizer
microg
- How do I know if my Original microG Battery needs to be charged?
- Why doesn't my Original microG Coil come with a screen?
- How do I turn my Original microG on / off?
- What does it mean when my microG Battery flashes 3 times?
- What does it mean when my microG Battery flashes 3 times?
- microG Battery Warranty
- Will I need to replace my Original microG Coil?
- What does it mean when my Original microG Battery flashes 3 times?
- I just got my microG Vaporizer; do I need to charge the microG Battery before I use it?
route protect
- What is Route and Green Package Protection?
- What is Carbon Neutral Shipping?
- How does Green Package Protection/Carbon Neutral Shipping work?
- Where is My Order?
- How Does Route Work?
- How Does Route Process Refunds or Reorders?
- When Should I File a Claim?
- What if My Order Never Arrives or is Stolen?
- What if My Order Arrives Damaged?
- How Do I File a Claim for my Lost, Damaged, or Stolen Order?
- What are Route’s Terms and Conditions?
- Is Route a Licensed Insurance Company?
Shipping
- How long will it take for my order to ship?
- Backordered Items
- Is there anything I need to know when shipping internationally?
Warranty
- Is my Tank / Coil under warranty?
- Is my Grenco Science product covered under warranty?
- G Pen Battery Warranty

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