If your G Pen Roam is not heating, or is displaying a connection error on the LED screen, you can do the following:
- First ensure the Roam is fully charged.
- Remove tank and tank cover from battery.
- Confirm a flush connection between the Quartz tank and tank cover. A small tab on the bottom of the Quartz tank should fit flat into the bottom of the tank cover. The tab should be oriented directly towards the Roam mouthpiece when placing the Quartz tank and tank cover back into the battery. The front panel of the tank cover should also sit flush with the front face of the battery.
- If these conditions are met and you are still experiencing connection issues, please contact G Pen Customer Service.