Make sure your concentrates are in close contact with the bottom heating element (not on the side walls or too high on the tool). It’s also good to give your initial load a pre-heating session (click button two times) in order to prime the heating element, then again two times before inhaling your first big draw. We also recommend starting on BLUE before working your way up to GREEN, then RED. Always make sure there are concentrates on or around the heating element before activating. Direct access to the heating element can be made by unscrewing the connector counter-clockwise from the base of the atomizer.
If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.
Phone: (800) 948-7480