Is my G Pen product covered under warranty?

Every G Pen device comes with a limited warranty against manufacturer defects. Coverage depends on the device, from 90 days to 2 years, and registering a Micro II, Micro+, Dash II, Dash, Roam, Connect, Dash+, Elite II or Hyer extends it. See our Warranty page for coverage by product and how to make a claim.

Tanks, coils and mouthpieces are consumables and are not covered. Keep your receipt or order number: proof of purchase is required for warranty service.

If you have any further questions, contact our Customer Service team Mon to Fri, 10 AM to 6 PM ET.
Email: help@gpen.com
Phone: +1 833-691-3224