Shipping Policy

Where we ship

Every G Pen Canada order ships from our fulfilment warehouse in Saint-Laurent, Quebec. We deliver to addresses in every province and territory.

We don’t ship outside Canada. If you’re in the United States, you can order from gpen.com.

Shipping costs

Shipping is free on orders of CA$100 or more (after discounts, before taxes). Orders under CA$100 ship for a flat US$9.95 (about CA$14). The exact shipping cost is always shown at checkout before you pay.

Prices on this site are shown in Canadian dollars for reference. Payment is processed in US dollars, and the exact USD total appears at checkout. Your bank converts the charge at its own rate and may add a foreign transaction fee.

Taxes (GST, HST or QST, depending on your province) are calculated at checkout. Your order ships from inside Canada, so there are no customs duties, import taxes or brokerage fees on delivery.

Processing time

Orders are processed in 3 to 5 business days. It can take a little longer during sales and busy periods. Orders placed in the evening, on weekends or on holidays are processed when we’re back, Monday to Friday, 10 AM to 6 PM ET.

Delivery

We ship with Canada Post (Expedited Parcel or Xpresspost), Purolator or other regional last-mile carriers, depending on your address. Delivery estimates come from the carrier and aren’t guaranteed.

Tracking

When your order ships, we’ll email you a shipping confirmation with your tracking number.

Age verification

You must be of legal age to order from G Pen Canada. We may ask you to verify your age with government-issued ID at checkout. If we do, your order ships once verification is complete, which can add a little time.

Damaged or lost orders

Please check your order as soon as it arrives. If something is damaged, missing or wrong, email help@gpen.com within 24 hours of delivery with your order number. For damage, keep the packaging and send photos of the box and the item(s).

If your tracking hasn’t moved in a while or your order never arrives, contact us with your order number. We’ll work with the carrier and make it right with a replacement or a refund. If your device stops working and it isn’t shipping damage, it’s covered by our Limited Warranty.