Is my G Pen product covered under warranty?

Every G Pen device comes with a limited warranty against manufacturer defects. Coverage depends on the device: 90 days, 6 months (1 year with registration), 1 year or 2 years. See our Warranty page for coverage by product and how to make a claim.

Tanks, coils and mouthpieces are consumables and are not covered. Keep your receipt or order number: proof of purchase is required for warranty service.

If you have any further questions, contact our Customer Service team Mon to Fri, 10 AM to 6 PM ET.
Email: help@gpen.com
Phone: +1 833-691-3224