What if My Order Never Arrives or is Stolen?

If your tracking has not updated for several business days, or your order is marked delivered but you cannot find it, contact us with your order number. We will open a trace with the carrier and send a replacement or a refund once the claim is settled. Some cases, such as a package marked delivered that was taken from your door, may need a police report.

Questions? Contact our Customer Service team Mon to Fri, 10 AM to 6 PM ET.
Email: help@gpen.com
Phone: +1 833-691-3224