Is my G Pen Elite covered under warranty?

GS Holistic LLC warrants the G Pen Elite against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original end-user purchaser. If a physical defect arises and a claim is received within the Warranty Period, GS Holistic LLC will exchange the defective product with a new product.  The Limited Warranty does not apply to normal performance degradation of batteries or neglecting to adhere to cleaning/loading instructions.

If you have any further inquiries, please contact our Customer Service Department anytime Mon to Fri, 10 AM to 6 PM ET.
Email: help@gpen.com
Phone: +1 833-691-3224