When and how can I contact the Customer Service Department for assistance?

The Customer Service Department is available Mon to Fri, 10 AM to 6 PM ET. For immediate concerns or assistance please call the Customer Service Department to speak with a representative directly. We are here to help and can be reached by phone, email or through Live Chat. 

​Live Chat is a helpful tool for discussing the product and asking general questions, but remember, a Customer Service Representative is only available to chat Mon to Fri, 10 AM to 6 PM ET. 

Emailing help@gpen.com is a great way to seek out assistance. You will receive a timely response from a representative ready to help! 

Note: The Customer Service Department is closed during weekends, and most national holidays. 

If you have any further inquiries, please contact our Customer Service Department anytime Mon to Fri, 10 AM to 6 PM ET.
Email: help@gpen.com
Phone: +1 833-691-3224