{"id":1228,"date":"2024-03-07T18:01:18","date_gmt":"2024-03-07T23:01:18","guid":{"rendered":"https:\/\/ca.gpen.com\/blogs\/faq\/what-if-my-order-arrives-damaged\/"},"modified":"2026-09-22T20:38:42","modified_gmt":"2026-09-23T00:38:42","slug":"what-if-my-order-arrives-damaged","status":"publish","type":"post","link":"https:\/\/ca.gpen.com\/fr\/blogs\/faq\/what-if-my-order-arrives-damaged\/","title":{"rendered":"Que se passe-t-il si ma commande arrive endommag\u00e9e?"},"content":{"rendered":"<p>Veuillez v\u00e9rifier votre commande d\u00e8s sa r\u00e9ception. Si un article a \u00e9t\u00e9 endommag\u00e9 pendant le transport, contactez-nous dans les 24 heures suivant la livraison avec votre num\u00e9ro de commande et des photos de l\u2019emballage et des articles. Conservez tout l\u2019emballage\u00a0: nous pourrions en avoir besoin pour la r\u00e9clamation aupr\u00e8s du transporteur. Nous corrigerons la situation par un remplacement ou un remboursement.<\/p><p>Si votre appareil pr\u00e9sente un d\u00e9faut qui n\u2019est pas d\u00fb au transport, il est couvert par notre <a href=\"\/fr\/warranty\/\">garantie<\/a>.<\/p><p>Des questions? Contactez notre service \u00e0 la client\u00e8le du lundi au vendredi, de 10 h \u00e0 18 h (HE).<br>Courriel\u00a0: <a href=\"mailto:help@gpen.com\">help@gpen.com<\/a><br>T\u00e9l\u00e9phone\u00a0: <a href=\"tel:+18336913224\">+1 833-691-3224<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Please check your order as soon as it arrives. If anything was damaged in transit, contact us within 24 hours of delivery with your order number and photos of the packaging and the item(s). Keep all of the packaging: we may need it for the carrier claim. We will make it right with a replacement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[296],"class_list":["post-1228","post","type-post","status-publish","format-standard","hentry","category-faq","tag-faq"],"_links":{"self":[{"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/posts\/1228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/comments?post=1228"}],"version-history":[{"count":1,"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/posts\/1228\/revisions"}],"predecessor-version":[{"id":7725,"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/posts\/1228\/revisions\/7725"}],"wp:attachment":[{"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/media?parent=1228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/categories?post=1228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ca.gpen.com\/fr\/wp-json\/wp\/v2\/tags?post=1228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}